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Price of repairs

LFJ
Explorer

‎05-08-2024 12:58 PM

Just wanted to raise that the website guide prices are nowhere near what the actual quote for repairs are in store. Booked a repair appointment for a Samsung Galaxy S22 Ultra... it says £230 for a screen repair on the EE website. When I got in store I was quoted over £460 - I get that online is a "guide price" but that is over double the online quote on the EE website. How is this difference justified? Can't believe it. I instead went to a local repair shop that fixed it in 25 minutes for £260.

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2 REPLIES 2
Rach_H
EE Community Support Team

‎05-08-2024 03:29 PM

Hi @LFJ,

Welcome to the Community!

Did the team in store mention if there as anything else wrong with the phone that might've been included in the cost of the repair?

Rach

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LFJ
Explorer
In response to Rach_H

‎05-08-2024 10:04 PM

Hi Rach,

The team in store specifically mentioned that the quote for the screen repair only was £460 for the Samsung Galaxy Ultra S22. There was no other work involved.

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