Price of repairs
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05-08-2024 12:58 PM
Just wanted to raise that the website guide prices are nowhere near what the actual quote for repairs are in store. Booked a repair appointment for a Samsung Galaxy S22 Ultra... it says £230 for a screen repair on the EE website. When I got in store I was quoted over £460 - I get that online is a "guide price" but that is over double the online quote on the EE website. How is this difference justified? Can't believe it. I instead went to a local repair shop that fixed it in 25 minutes for £260.
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05-08-2024 03:29 PM
Hi @LFJ,
Welcome to the Community!
Did the team in store mention if there as anything else wrong with the phone that might've been included in the cost of the repair?
Rach
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05-08-2024 10:04 PM
Hi Rach,
The team in store specifically mentioned that the quote for the screen repair only was £460 for the Samsung Galaxy Ultra S22. There was no other work involved.

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