I sent my Samsung flip 6 in for repair as the screen has fuffed up a second time in less than 12 months their now claiming I have voided the warranty cause there is damage to the screen, the damage to the screen that their claiming voids the warranty isn't what is causing the issues with the screen, I stated what the problem was and why it needed repairing, the damage their claiming voids the warranty was chased when some grit got between the screen when folded in my pocket and had never been any detriment to the screen or usability the issue I had was that the screen was flickering and broken on the bottom half the top half is still fine.
I refuse to pay for a repair that is covered under the warranty and their claiming they won't honour it cause of existing physical damage that if they actually switched the phone on would see doesn't actually impact the use of the ohone, but there is no way to contact the repair centre except through phone call and I'm not comfortable doing that as talking to strangers on the phone gives me great anxiety.
