Apple TV Add on Android Device

[Philip93]

Hi,

I got the Apple TV add on in my last contract change but I can't for the life of me get it to actually work! I am on android but the lady said that it should still work... I got the text with the link, but it said "This Phone number could not be verified for this subscription". I tried turning off my wifi and doing it over a mobile network. Called EE and they said that it's Apple issue, called Apple and they said it's EE issue! Going round in circles now and getting pretty frustrated.

That was a few weeks ago, I got a months worth of Apple TV in the mean time which is not great considering it was meant to be a free add on. I tried it today after signing in like 400 times and finally got a new error message "This Phone number is not eligible for this promotion. Contact EE for help."

The only time I get to sort out these kinds of issues is past the time EE has closed there call centers so I kinda out of luck right now...

[Chris_B]

@Philip93  Do you have an Apple account?  You need one, do you have the Apple TV app on your device? You need it.   

[Ritu_D]

Good morning @Philip93 

Thanks for reaching out here on the community. 

What plan are you currently on? Just to add to what Chris  B has mentioned, these steps show you how to Get Apple TV set up. 

Thanks 

Ritu 

[Philip93]

I have an apple account and I have the app.

I have the All Rounder iPhone SIM plan, the sales lady said it was fine to use it for an android device.

I am using the same url from the text, wifi off, using 5g and i still get the same  "This phone number is not eligible for this promotion. Contact EE for help.". I see Apple TV in my Inclusive Extras so i really don't get it!

[Ritu_D]

Thanks for getting back to me so quickly @Philip93 

I appreciate that you have tried all of the above steps, I would recommend Contacting Us to speak with one of our tech guides. 

They will be able to help you out with the set-up. 

Ritu 

[Philip93]

The last time I tried they told me to speak to Apple support who then told me to speak to EE support... 

I will try again and IF they manage to fix it I will report back.

[Ritu_D]

Please let me know how you get on @Philip93 

Our tech guides are the best people to speak with about this. 

Have a great day 🙂

Ritu