Unable to buy galaxy watch ultra

[JumboWiffy]

Hi there, I want to buy the galaxy watch ultra for the offer of 13.50 for 6 months, but I'm unable to purchase it. Phoned 150 and they can't get the offer on my account either. I'm not in contract, just have an esim for an older watch that I pay monthly for. How can I resolve this? Many thanks.

 

[Leanne_T]

Hi there @JumboWiffy 

Thanks for coming here 🙂 

Do you have an existing mobile contract with a mobile phone or SIM Only plan? 

Thanks 🙂

Leanne.

[JumboWiffy]

Hi Leanne,

I have an existing mobile phone contract with you. 

[Leanne_T]

Thanks @JumboWiffy 

I would suggest getting back in touch with our mobile guides on 150, they can get this looked into in more detail for you. 

Leanne.

[JumboWiffy]

Hi Leanne,

After several phone calls saying "it's for new customers only" and not being able to find the watch at all, I eventually managed to speak to someone who not only knew the offer, they also knew that there was a glitch in the system due to the flexipay contract I was on.  Is now being sorted. Whilst I'm happy that this is being rectified,  I'm saddened to find it took several attempts with the EE team to actually identify the problem.