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Unable to set up Samsung Galaxy A9+

charl0577
Contributor
Contributor

‎21-01-2025 08:14 AM

I have just received my Samsung Galaxy A9+ but I cannot set it it. 

I get as far as selecting my WIFI and putting the password in but then I get a message saying connected without internet and I cannot get any further to set anything up.

Am I doing something wrong?

Im frustrated and thinking of sending it back

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎21-01-2025 08:35 AM

Assuming your phone is connected to an otherwise working router, with a correct password, it usually self-resolves after a minute or so.

If not, you may need to start checking other devices connected to the same router, for comparison.

0 Helpful
charl0577
Contributor
Contributor
In response to bristolian

‎21-01-2025 08:36 AM

Everything else I have is connected to the router, Ive switched it off and on again, forgot the network and started again but nothing works

0 Helpful
Rach_H
EE Community Support Team
In response to charl0577

‎21-01-2025 11:25 AM

Hi @charl0577,

Welcome to the Community!

We don't want you to have any issues setting up your new phone, so I'm sorry to hear this is happening. If you're able to pop into an EE store the team will be happy to take a closer look, and help you get things up and running.

Rach