Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Pin forgot on old S21 Ultra offline too

Hi ive not used my old S21 Ultra for a few mths but a family member is gonna use it but I can't remember the pin to unlock the screen so I can't put any wi fi on either,ive taken everything off it so can someone help me cheers

Issues with Fibre to the property WiFi Calling

Hello,Our account is in my Fiance's name, however we live in a concrete flat so as you can imagine, we cannot get signal. My sim is with EE. We have full fibre to the property and since I have found my calls constantly dropping. The biggest issue is ...

Sugurta

Hello. I lost my phone. I filed a claim with the insurance company. What should I do now? When will they give me a new phone?

Resolved! Visual Voicemail

Hey,I've just moved to EE today but I'm struggling to figure out how to set up visual voicemail. I can find instructions for iPhone but not for a Google Pixel/Android device.Any tips?

Spare minutes

Hi I urgently need some minutes on my phone I have lost my wallet and cards my minutes have ran out and I need to call the bank and my friend ect I need some help please

Upgrade

I upgraded my phone. It said I could get a watch with it. How do I get my watch?

Resolved! I need the mck code for my ee Samsung galaxy a20e can you send it to me please

Resolved! I amt turn of the 18 certificate

Turn of 18 certificate

Debugging

Given a number 0800 029 4603 to call re: debugging. Number not recognised. Any suggestions

Resolved! connect a watch on full works

Hi I have a full works plan which states one of the benefits is unlimited data on your watch. I have tried to clarify what this benefit actually means as can get a samsung watch much cheaper by buying outright than by buying through EE. I called cu...