Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 60734 Views
  • 91 replies
  • 28 Helpful

PUK code

Hi! I brought a Samsung galaxy from Ebay and I didn't know it was sim blocked. Its asking for a PUK code but I can't find it as I don't have EE. As it's not linked to the seller account anymore he can't send the code, what should I do?

Devx by Visitor
  • 218 Views
  • 2 replies
  • 0 Helpful

Google Pixel 6 swollen battery

Hi. Just looking for a bit of advice. Google lists EE as an authorized repair partner in the UK. My phone has clearly developed a swollen battery. I understand that the battery can be disposed of at a specific waste collection site. But I am not sure...

masimus by Explorer
  • 390 Views
  • 3 replies
  • 4 Helpful

Resolved! Unlocking a device

Hi everyone - I have a Samsung device that is locked.  I started the unlocking process by pressing *#06#  to find my IMEI number which I then verified on the form.  I was then taken to a screen which gave me my unlock code which I  was told to keep h...

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Floresque by Investigator
  • 14958 Views
  • 41 replies
  • 14 Helpful

Resolved! Phone wont turn back on

Hi can anyone  give any advice  please  .my phone has turned off and wont come back on its a Samsung a53 I've looked online and tried what they have said and the phone is just not turning on .it's fully  charged 

Julie720 by Visitor
  • 197 Views
  • 2 replies
  • 4 Helpful

Broken screen so can't transfer info

The screen on my phone broke.  I am using my sim in another phone but as the screen is inaccessible I can't use smartswitch or any other method to transfer my data and info.  Any ideas?  Thanks.

SamAdd by Visitor
  • 185 Views
  • 1 replies
  • 2 Helpful

Help Needed: Unlocking an EE Phone

Hi everyone,I’m looking for advice on unlocking a Sony Xperia XZ Premium that’s still tied to EE. I bought it second-hand from CeX in 2019, and I have the original receipt and a bank statement as proof. I recently tried to get EE to unlock it so my d...

lilalur by Investigator
  • 500 Views
  • 8 replies
  • 3 Helpful

Google pixel 8a fault with calling int'l mobiles

Today, I went into the EE store local to me and explained that I had to go there after a lengthy phone call to Customerservice in regards to calls to international mobiles (specifically Guernsey) not going through at all on my google pixel 8a which h...