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Hi wants to return a parcel from EE

Philliswakanyi
Visitor

‎01-05-2026 12:42 PM

 
0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-05-2026 01:22 PM

@Philliswakanyi  Then you need to call customer support.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Michael_D
EE Community Support Team

‎01-05-2026 02:53 PM

Hi @Philliswakanyi 

Welcome to the community.

If you have ordered a phone, accessory, SIM Only plan or 4G/5G WiFi Hub that you ordered online or over the phone with us, and are within the first 14 days of receiving it, you can request to return the device online.

You'd just need to complete our EE returns form.

If you are looking to return anything else, the best option would be to call our customer service guides, as @Chris_B mentioned.

Michael

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