Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Pixel 9 pro XL & pixel watch 3 RCS esim

Hello. I recently moved from another network to EE and ported in my number. For the first 24 hours RCS was stuck in setting up. Tried all of the recommendations on the web (Reddit, Google support etc) and ultimately full reset both my watch and phone...

Resolved! Lost password

Hi I lent my phone to my son when he had lost his and he changed the password. Very sadly he died in an accident. I now have the phone but cannot access it as don't have the password. Can I get it reset to factory settings somehow as it still has an...

Resolved! Been trying to return a phone for 3 weeks

I tried to add a phone to my sim only contract online, but ended up accidently ordering a new phone and contract, sorted that and EE said they'd send a return bag, then while on holiday it still hasn't arrived, so arranged another, also didn't arrive...

Resolved! Sony Xperia 1 VII

Any news on EE offering the Sony Xperia 1 VII?

Resolved! Flexpay

How do I set a flex pay up

Mobile phine

Yes I have a Samsung core pro n it's asking me for the some type of code

Resolved! How can i find out the delivery of my tablet

My phone is not working - Moisture detected after phone update

Have you had any help my phone been sent away twice and keep being told nothing wrong with it , takes me ages to get it work don't know what my insurance is for waste of time

Resolved! S25 galaxy paring to vw 2011 vw touran.

Hello.Does anyone have any dinky ideas about how to pair the s25 galaxy to a 2011 vw touran?It may be that I have to buy a cable to connect? Tried everything to do it by blue tooth. Can't do it. My good old trusty Motorola did it no bother. Come on S...

Resolved! Backup phone

Can I get a second hand mobile from ee with no sim or contract ro use as a backup? I already have a contract running.