Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Re: How do I change from 5G down to 4G

Hi Bristolian, I'm in a similar predicament. My new HMD Skyline 5g doesn't drop to 4g when 4g is available, it perseveres with 5g even though it shows on a coverage map not available indoors here, often stalling during a video or stopping altogether....

Live chat

Is there live chat?ty

Resolved! Doro Liberto 820 mini

Hi All,I have the above phone and I am having connection problems as EE has now discontinued the 3G signal. I am wondering if this is my problem or if the phone does not support 4 and 5 G. Any help would be greatly welcome.Kind regards

Website says my contract is cancelled

Resolved! Parental control

Can I set parental control independently for each phone account?

Given name error code

EE Phone in Romania!

Hello there! My name is Stephan and my mother got a phone from a bus driver while visiting UK.. The phone is locked with EE sims, I think.. I struggle to find the MCK code and I found it with the IMEI, but now it asks for NUC or PUK code and I don't ...

Google pixel 8a fault with calling int'l mobiles

Today, I went into the EE store local to me and explained that I had to go there after a lengthy phone call to Customerservice in regards to calls to international mobiles (specifically Guernsey) not going through at all on my google pixel 8a which h...

Samsung chat messaging

I am at my wits end... a few days ago i was using the S24+, and my default messaging app was samsung messaging, and used the chat service. I had no problems at all.... now ive upgraded to the fold 7. The phone is all set up, ive also kept the same si...

Samsung update s23 ultra

Since a big update 2 months ago, my phone will not let my social media apps like FB, insta and LinkedIn refresh unless I am connected to wifi. I have checked the data setting, and can’t see anything obvious. Apart from a full reset, which I am reluct...