How long do you usually have to wait till phone is sent?

[Shinasu]

Hi, just ordered a Samsung Galaxy Fold 7, it came through with an email of "Your plan details" but it kinda kicked me out after I did the upfront cost & still showed it in my basket. So just wondered if I needed to do it again? Ordered on Monday 20:29 if that helps.

[Chris_B]

@Shinasu  you need to call customer support about this.  Does the payment shown as being taken from your bank account? Or does it show as pending ? 

[Shinasu]

Hey Chris, it says pending

[Ritu_D · Accepted solution]

Hi @Shinasu 
I could imagine you are eager to receive your new phone. 
Could you check in your spam/junk mail to see if your confirmation email is in there? 
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 

If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

I would recommend Contacting Us, one of our guides will be able to check on your order for you. 

Thanks 

Ritu 

[Shinasu]

Thanks both, yes I ended up having to redo the order 👍

[Ritu_D]

Thank you for coming back and letting us know @Shinasu 

I am pleased your order is all sorted now. 

Thanks 

Ritu