Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Galaxy 23ultra and Galaxy watch ultra....any updates on esim issues?

Hello all,Has anyone got the Galaxy watch ultra to work with the esim yet, it's been a few weeks since I opened a ticket and had tech support but I'm still in the same situation where I can send/receive sms and use data but unable to make or receive ...

Resolved! unlocking a new Samsung A15 mobile phone

Hi, I recently bought a new Samsung A15 mobile phone from EE. As I was setting it up I must have pressed a wrong command and the phone has locked, saying I need a pin to get back in. I entered what I thought was the correct pin but still cannot ope...

Is there anyway i can restrict my child using data when they should be sleeping?

Device Repair Tracker - Still Awaiting Device

Handed device into store 11 calendar days ago and was informed 10 days to receive device back. Known issue of screen unresponsive with Flip 6 and so should be straightforward.Checked tracker over the last week and still shows awaiting receipt at repa...

Problem with proof of barring

So recently i've claimed on insurance with barclays tech pack (likewize), EE has sent me all proofs but they keep rejecting the proof of barring, saying its not showing up on their system as being barred i've called up EE many times now and for whate...

Warranty Scam - Still happening

Ive been the subject to the warranty scam, i thought something didnt seem right and thought i would google EE scams and came across this forum last post was in 2023.. its still happening tho.had sent my phone off direct to samsung 3 weeks ago fold 5 ...

Treated like an imbecile

Have had a Samsung Flip 6 for 2 months and the touch screen has failed (frozen).Took phone into an EE Store to send off for repair (paperwork states general wear and tear) this I will dispute Anyway got a call this morning from EE stating that my pho...

Phone wiped without my consent

I needed to change my phone's screen protector and since it was a Flip (less than a year old), so with a crease on the screen, I decided to have it done by a pro rather than doing it myself. Samsung sent me to a EE store as they deal with some of the...

Resolved! I have been given a code to unlock my device

When I go on the link to put the code in it comes up blank

Link to unlock device doesn't work

Trying to unlock my device using the link given by EE. I put in my IMEI number and get given the unlock code but the link for the next steps just goes back to the beginning of the process every time. Is there any way around this rather than phoning?!...