Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 63993 Views
  • 91 replies
  • 28 Helpful

Resolved! Moving to EE from O2 - will wifi calling work?

Hi - I want to move 15 mobile users from O2 to EE but there is one sticking point.  We all have existing Samsung devices which we bought from O2, and which are currently successfully using wifi calling.  EE are saying that once we move, they cannot g...

Josyoung by Explorer
  • 536 Views
  • 2 replies
  • 3 Helpful

phone down loads

My previous mobile phone screen broke and i was unable to get my contacts or photos off it. Would these be automatically stored on a cloud somewhere so that i can get them  

Slegmond by Explorer
  • 581 Views
  • 4 replies
  • 1 Helpful

Resolved! WI-FI Calling on Samsung Galaxy S24+

I am using a Samsung Galaxy S24+ bought abroad, with an EE Pay-As-You-Go / Prepaid SIM Card.I do not see the Wi-Fi calling option in Settings.Is that due to the phone, or due to EE not supporting it for PAYG customers? And what about VoLTE and 5G?

IG1980 by Investigator
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  • 6 replies
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Galaxy A05s set up in progress?

This settings symbol won’t go away.the phone/system is asking for a verification code on my old phone that has completely packed up, hence a new phone today.Just need to get rid of this symbol please.

Goamike by Contributor
  • 930 Views
  • 12 replies
  • 2 Helpful

Samsung s23 Ultra no longer charging via plug

Hello, My S23 is no longer charging via plug. I've cleaned it out, changed the plugs, cables and tried multiple points of access. It is charging via USB and through a powerbank, albeit slowly. I've had the phone less than a year, is there anything I ...

Winnie90 by Investigator
  • 610 Views
  • 3 replies
  • 2 Helpful

SIM not provisioned for voice

I have just brought a new phone (unlocked) but when I put my SIM card in it wouldn't register to a network. I switched it off and on again a few times, cleaned the SIM etc. I ordered a replacement SIM card from EE but that also does not work. I now h...

KA132 by Visitor
  • 500 Views
  • 2 replies
  • 1 Helpful