@ianrobson1 You’ve received a charge cable , you plug that cable in to a charger brick that you’ve might already have. If you don’t have one you’ll need to purchase one. Samsung who manufacture the device made the choice not to send out chargers with devices mainly because you probably also have one or more already. This isn’t a new practice it’s been going on for a few years now.
Do both ends of the charge cable look the same ? If they do you need a USBc charger brick.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
