Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 60750 Views
  • 91 replies
  • 28 Helpful

Sony Xperia 1 V Poor Performance

I added an additional line to my account with the Xperia 1 V. So disappointed with performance - so many issues compared to my iPhone 15 Pro Max. I have 500mb internet, which my iPhone matches in speed tests. The Xperia maxes out at around 150mb over...

"SIM card is Perso locked"

Hi, I've been trying to give my daughter my old Sony Experia 10 II phone, but when I insert her Lebara SIM into the Sony it says "SIM card is Perso Locked" and asks for an unlock code.However, the EE website says that the IMEI number IS unlocked and ...

winger99 by Explorer
  • 760 Views
  • 3 replies
  • 2 Helpful

Esim is not working and showing 00000000

Hello,I cannot make any phone calls and my esim is not working. I cannot call 150 or any other number.  For any calls I make, it says “you dialled and incorrect number. Please check…” could you please help me?

Bugii by Explorer
  • 503 Views
  • 2 replies
  • 1 Helpful

S24 Ultra hotapot issue

Hey, I'm looking for abit of guidance. I have the Samsung S24 Ultra but for some reason my PC cannot connect to my mobile hot-spot. I've tried:Network Setting Reset, Manual Network Selection, changing the GhZ, Software Updates, drivers on the pc all ...

Hanz30 by Visitor
  • 477 Views
  • 1 replies
  • 1 Helpful

No audio on phone calls

I've had no audio on incoming and outgoing calls for the last week. I have a Moto G9 running android 11. I can make and receive calls on WhatsApp. I've deleted caches and reset network settings. I don't seem to be able to report a coverage issue on t...

Jemanson by Investigator
  • 1878 Views
  • 15 replies
  • 3 Helpful

Sony WF-1000XM4 batteries drain

Hi everyone,Has anyone experienced sudden changes in battery life on the Sony WF-1000XM4 headphones? I've heard it's a widespread problem. Has anyone found a solution that works? Is EE addressing this issue?

mar_c by Explorer
  • 1350 Views
  • 4 replies
  • 0 Helpful

Resolved! Data help

Hello can anyone tell me why my phone is telling me in nearly out of data when i have 10 gb left according  to ee