Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! FEATURES Tab Missing on Shop Phones

When buying a phone from the Shop some are advertised with the special offer "Get a gubbins on us". It used to be that in the full page for such a particular phone there was a "Features" tab or button leading to the T&C's & claim procedure for the g...

Resolved! Samsung S23 Ultra Free Watch

I Purchased a Samsung S23 ultra with the promotion for a free watch 6 with all orders. I didn't receive any instructions on how to claim the watch or does it just arrive though post without claiming as long as it was purchased before September 28th.

Unlocking phone to any network

Hi. My dad is trying to unlock his old android S10 to any network. He lives in Spain and wants to put his Spanish sim into the phone.He has spoken with EE and they talked him through what to do, which is simple enough, I've tried to do it myself.The ...

Pixel 6 storage issues

As a user you may be aware of Google Pixel 6 issues with storage. I brought this phone for the camera and also thinking storage will be better because it backs up to Google (automatically) which is doesn't. But also it's probably the worst phone I've...

Order

Hi, why my order was cancelled?

Resolved! EE sim card

Will EE sim card work on an Honor 8x phone. TIA

Messages not delivering

My messages are not delivering not until service start don't know why so could you help me please also uam a deaf

unlock phone IMEI number not verifying on ee website

My old samsung a70 IMEI number will not verify so cannot get an unlock code, can anyone help. I went into an EE shop and they said I had to phone EE. I did this and get an unlock code that didn't work. I haven't phoned them again as took 30 minute...

Resolved! Insurance

If i got my phone repaired through an outsourced insurance, would the phone still be eligible for an upgrade anytime?

Need help unlocking my EE Samsung in Costa Rica, cannot call customer help!

Hello! I am in Costa Rica and need to use a Costa Rican SIM card but my phone is locked. I have followed the steps and found my IMEI and generated an unlock code but the website keeps taking me in circles and I don’t know where to put the unlock code...