Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Trying to unlock EE phone but the site will not work for me on EE

My dad has given me all his old EE phones to give to my children his grandchildren he went to an EE shop to unlock them they said they couldn't do it, now I know this is false and that they have to do it I told him this but being 92 he said he wasn't...

PUK code

Hi! I brought a Samsung galaxy from Ebay and I didn't know it was sim blocked. Its asking for a PUK code but I can't find it as I don't have EE. As it's not linked to the seller account anymore he can't send the code, what should I do?

Google Pixel 6 swollen battery

Hi. Just looking for a bit of advice. Google lists EE as an authorized repair partner in the UK. My phone has clearly developed a swollen battery. I understand that the battery can be disposed of at a specific waste collection site. But I am not sure...

Pink line

Pixel 8 screen pink line problem

Resolved! Phone wont turn back on

Hi can anyone give any advice please .my phone has turned off and wont come back on its a Samsung a53 I've looked online and tried what they have said and the phone is just not turning on .it's fully charged

Broken screen so can't transfer info

The screen on my phone broke. I am using my sim in another phone but as the screen is inaccessible I can't use smartswitch or any other method to transfer my data and info. Any ideas? Thanks.

Help Needed: Unlocking an EE Phone

Hi everyone,I’m looking for advice on unlocking a Sony Xperia XZ Premium that’s still tied to EE. I bought it second-hand from CeX in 2019, and I have the original receipt and a bank statement as proof. I recently tried to get EE to unlock it so my d...

phone wont turn on and has been on charge all day

My Phone isnt turning on, and has been on the charge all day. It isnt showing that its connecting to the charger when plugged in and have tried several chargers and took the case off.

Resolved! Forgotten Pin S6 Lite Issue

Hi allWe recieved S6 Lite with a recent upgrade of our phoneline.Decided to give to the little boy at Christmas but wife forgot the password she set it up with.Tried a few things from the forum and wider internet to reset it but nothing worked.Would ...

Resolved! Still no trade in pack

My husband and I both upgraded at the beginning of December (I upgraded on the 6th) and we are both still waiting for our trade in packs to arrived. I contacted likewize on the 9th on the day I received my phone because I was lead to believe it would...