Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
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  • 91 replies
  • 28 Helpful

EE no Data and Android V9 incompatibility issue

The information provided to me today by EE is that the mobile data does not work if your phone has an Android V9 or earlier. I just moved from Plusnet to EE and was informed by EE of the issue today. Why does EE not let potential customers know of th...

Galaxy Watch Ultra Pre order

 I pre-ordered the GW7 Ultra (white) more than two weeks ago, and it still hasn't arrived. What the heck? The tracking info still says "awaiting confirmation." I didn't think it would take this long. Anyone else still waiting for theirs? 

karim174 by Investigator
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  • 1 replies
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Resolved! Phone Blocked - Too Many Attempts At Unlocking

Have a handset that I've tried unlocking but has been blocked after too many failed attempts with the phone unlock code. An assistant in an EE branch told me that I'd have to contact EE by phone to have the handset unblocked. Spoke to EE on the phone...

SAE85 by Visitor
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  • 1 replies
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Unable to buy galaxy watch ultra

Hi there, I want to buy the galaxy watch ultra for the offer of 13.50 for 6 months, but I'm unable to purchase it. Phoned 150 and they can't get the offer on my account either. I'm not in contract, just have an esim for an older watch that I pay mont...

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Gifting Smart Watch

I want to purchase the new Samsung watch Ultra for my son who is also on EE.  It does state that the phone and watch need to be on the same account.  However would it be possible for my son to Pay the £7 a month data plan for the watch so that it wil...

Bw32 by Explorer
  • 536 Views
  • 3 replies
  • 1 Helpful