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Broken phone handset - how to contact support when you cant call them

Watforcat
Investigator
Investigator

‎10-10-2023 08:21 AM

My new phone is completely dead and no amount of charging or resets will recover it. I cant call EE and the website appears to have no chat facility for support and advises to call. 

I've filled out a complaint form but need to speak to somebody to try to see if its recoverable or get a replacement urgently.  

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎10-10-2023 10:01 AM

Hello @Watforcat. 

Welcome to the community. 

I am sorry to hear this has happened. 

When did you purchase your phone and did you purchase this direct with EE?

Do you have another phone you could use to call us?

If not, do you live near a local EE Store?

Speak soon, 

Katie