18-04-2025 11:40 AM
HI ,
I NOW HAVE MY SAMSUNG PHONE BACK FROM BEING REPAIRED BY EE .
NOW THE PHONE ALWAYS ASKS FOR A PASSWORD BEFORE OPENING . BEFORE IT WENT AWAY IT DIDN,T NEED THIS PROCESS ?
REGARDS JULIAN .
18-04-2025 03:00 PM
Hi @JULIANGRIFFITHS,
Welcome to the Community!
It sounds like your phone needs a PUK to be unlocked. Are you able to view this in your online account?
Rach
18-04-2025 04:17 PM
FYI posting in all capitals on the internet is widely regarded as shouting, and thus rude.
Suggest checking your caps lock.
18-04-2025 04:21 PM
18-04-2025 09:21 PM
@JULIANGRIFFITHS You have done it again, please stop using all capitals, thank you.
18-04-2025 09:35 PM
@JULIANGRIFFITHS Is that the passcode to unlock it ? If it is read THIS