Re: Can't contact EE by phone

[JULIANGRIFFITHS]

HI , 

I NOW HAVE MY SAMSUNG PHONE BACK FROM BEING REPAIRED BY EE .

NOW THE PHONE  ALWAYS ASKS FOR A PASSWORD BEFORE OPENING . BEFORE IT WENT AWAY IT DIDN,T NEED THIS PROCESS ?

REGARDS JULIAN .

[Rach_H]

Hi @JULIANGRIFFITHS,

Welcome to the Community!

It sounds like your phone needs a PUK to be unlocked. Are you able to view this in your online account?

Rach 

[bristolian]

FYI posting in all capitals on the internet is widely regarded as shouting, and thus rude.

Suggest checking your caps lock.

[JULIANGRIFFITHS]

UNDERSTOOD - NO IDEA THEY WERE SO SENSITIVE .

[Schockwave]

@JULIANGRIFFITHS  You have done it again, please stop using all capitals, thank you.

[Chris_B · Accepted solution]

@JULIANGRIFFITHS  Is that the passcode to unlock it ?     If it is read THIS