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Help needed please. Cannot connect to national lottery either website or app

NikNak1001
Visitor

‎08-10-2026 06:07 AM

Hi. Can anyone help me please. I cannot connect to National Lottery website or app. I have parental controls off.  i've turned VPN off. Cleared cache and data from app. App initially said 'It could be you' but then it came up with same error msg of 'Something went wrong. Please check your connections. It's driving me insane as it worked perfectly fine on this phone previously. Thank you.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-10-2026 10:55 AM

Hi @NikNak1001 

  • Are you in the UK. 
  • Have you tried restarting your device.
  • Are you on WiFi or the EE mobile network.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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