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Internet connection issues when using data especially on the national lotteryapp

Ian1100
Visitor

‎08-05-2026 01:49 PM

Please can you help,

I am having issues when I try to connect to the national lottery app when I am away from my home WiFi. Do you think there is a setting that I am over looking? 

 

I know that the location setting on my device has been enabled. 

 

Regards 

 

Ian1100

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-05-2026 01:57 PM - edited ‎08-05-2026 01:59 PM

Hi @Ian1100 

It would help if you explained the issue, if you're abroad or using a VPN it won't connect becase it is UK access only.

  • What device are you using.
  • Are you on EE PAYG or pay monthly contract.
  • Is the lottery app up to date.

Or is it age restrictions.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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