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National lottery app

Davids001
Visitor

‎12-01-2022 03:33 PM

Why can't I use the national lottery app on my android phone anymore. It says it is blocked due to the settings. My parental settings are fine!

0 Helpful
3 REPLIES 3
mikeliuk
Ace Contributor
Ace Contributor

‎12-01-2022 05:30 PM

Hi @Davids001 ,

 

Are your parental controls set to Moderate or Off?

 

https://community.ee.co.uk/t5/Mobile-Data/Unlock-National-Lottery-App/td-p/1070957

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Katie_B
EE Community Support Team

‎12-01-2022 05:31 PM

Hello @Davids001. 

 

Thanks for coming to the community. 

 

Do you receive this error with any other apps?

 

What are your parental settings set at?

 

Do you have a spend cap on your account?

 

Speak soon, 

 

Katie 🙂

0 Helpful
Chris_B
Grand Master
Grand Master

‎12-01-2022 06:01 PM

@Davids001  If content lock is off try turning it back on and then turn your device off/on then turn content lock off and test it. 

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