Keypad digits not working during phone call

[AbbyG1]

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

[bristolian]

Have you been able to use keypad tones before? If so, when did this problem start?

Are you in the UK or abroad?

[Northerner]

Hi @AbbyG1 

What device. Does the number keypad come up. 

Thanks 

[AbbyG1]

Yes as the other day I rang EE (so was able to select the option I needed) to report that my phone was showing I had messages when I didn't.  This has happened since that problem was fixed.

In the UK 

[AbbyG1]

Samsung S24.  Yes it does.  Can't call EE as I have to select a number to be transferred to the appropriate department.

[Schockwave]

@AbbyG1 , have you rebooted your phone to see if that works? 

[AbbyG1]

Yes I have and unfortunately not.

[Rach_H]

Hi @AbbyG1,

Welcome to the Community!

I'm sorry to hear you're having this difficulty. Are you able to call us on a friend or family member's phone, so our team can take a look into this?

Rach

[AbbyG1]

Hi Rach

I will try that when I see someone otherwise I will try and get to a store tomorrow.  Perhaps there should be another way to contact EE if this happens.

Many thanks

Abby