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Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Support Team
  • 51222 Views
  • 74 replies
  • 27 Helpful

WhatsApp keeps crashing on Samsung S23 Galaxy Ultra

Hi,Since Sunday whenever I try to open WhatsApp the app just immediately crashes. I've looked at advice and it suggested installing updates for WhatsApp and the phone - didn't work. Tried deleting the app and all its data and then re-installing. This...

Apps Open On 4G, But Not On Wi-Fi

I have a Pixel 7A and it seemed to be fine till recently.I tried to open an app the other day while at home and it just sat with the login screen just spinning, then stopped.I tried deleting the cache etc, but no difference.Today I logged into the ap...

TheShad by • Explorer
  • 281 Views
  • 7 replies
  • 1 Helpful

Resolved! Mobile Data not working!

Phone: Samsung Galaxy S8 (not blocked on any network).Recently moved in the UK. I got myself a pay-as-you-go SIM from Three3 provider for the 1st month, but later I switched to EE for a monthly plan SIM card.Ever since I received the SIM card, I have...

AlinMega by • Investigator
  • 30982 Views
  • 30 replies
  • 8 Helpful

Mositure detected

Has anyone else had their phone saying moisture detected in the charging bit but it is completely dry and been no where near liquids? If so, how did you fix it?Thank you!

SarahJ93 by • Visitor
  • 236 Views
  • 1 replies
  • 0 Helpful

WiFi Calling not avaiable on Honor 10 (COL_L29) Android phone.

This phone is connected to the EE network. The WiFi  calling option is not present in the settings menu for mobile network or SIM. I see mentions elsewhere that WiFi calling works on 'supported devices' but no indication of which devices actually are...

BzEE by • Investigator
  • 479 Views
  • 7 replies
  • 0 Helpful

Fed up with waiting

Hi I need a call back ASAP as phone still not working been trying to sort this out for nearly 48 hours.I look forward to your reply 

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