Faulty Phone
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14-05-2025 05:36 PM
My battery has lately been terrible and also the phone will freeze every time. Right now I am typing this message on my iPad. My pixel 8 pro has refused to power ON. I have tried to hard reset three times this week. My contract still runs to December 2025. What should I do?
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14-05-2025 07:00 PM
Hi @Willsofg
Check your warranty on Google:
https://support.google.com/store/answer/6160400?hl=en-GB
Alternatively contact EE repairs and they will tell you if the issue is covered by your warranty.
https://ee.co.uk/local-repairs
I would back up first and try factory resetting your device to see if that helps.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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14-05-2025 05:44 PM
Devices freezing can often be a sign of memory running low and/or too many apps running simultaneously. A bit of regular housekeeping can go a long way.
For refusing to power-on, assuming it's connected to the mains... https://ee.co.uk/local-repairs is as good as anywhere to start
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14-05-2025 07:00 PM
Hi @Willsofg
Check your warranty on Google:
https://support.google.com/store/answer/6160400?hl=en-GB
Alternatively contact EE repairs and they will tell you if the issue is covered by your warranty.
https://ee.co.uk/local-repairs
I would back up first and try factory resetting your device to see if that helps.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
