Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Trade in

I have just taken out a new contract and have transferred everything ready to send my old phone back but haven't been given any instructions or delivery labels for my old phone, I have the big box the new phone came in which says on the packaging to ...

Unable to log in to app

Hi all,I am due an upgrade and have been sent an offer by EE which I would like to look into more/speak to someone on live chat. Whenever I go to log in on the app, I can't enter my password. It has the 'forgot your password?" link right where I'm me...

Resolved! s23 fe Wi-Fi Constantly Dropping

HiMy relatively new Galaxy S23 FE (Late 2024) keeps loosing Wi-Fi connection making the phone almost useless when doing any downloading or social media activity. A restart cures it for a short while not not for long.Anybody else with this phone exp...

Resolved! No Wi-Fi Calling setting in my Samsung A55?

I had a Samsung A52 5G with BT Mobile and it had no Wi-Fi calling button. Colleagues at BT assured me that when I bought my next phone this would be resolved and Wi-Fi Calling would work. I purchased my A55 direct from Samsung and now have a SIM only...

S 25 ultra

So i made a pre order on 31 and after 5 days still no update when i try to track the parcel. Its says awaiting confirmation.. how many days i need to wait ?

Resolved! Sony 10

I've been sent the unlock pin 16 digits doesn't work so reading other posts put the last digits of the code it didn't work tried the first 8 didn't work

Wi fi dropping

WiFi connects when I do reset get 121mps after 10 mins drops to 30mps have tried another phone which 6 months old same thing. 4 times spoke to gurus reset everything they say it's phone. Can connect to anyone else's WiFi no prob get great signal. Tol...

EE service problem - Nexus 5

Hi there!I'm here to ask a question to see if anyone knows how to resolve the issue that I'm currently facing. I love EE & they are one of my favorite carriers (I had them previously but that service was cancelled a while back). However, I came back ...

Resolved! Unlocking my Android phone

I am trying to unlock my android phone so I can use an esim whilst abroad. I have successfully entered my imei number and got to the next screen which says, here's your code to unlock the phone, but the box is blank. I changed browsers, but got the s...

Phone locked

Currently on holiday in Australia and my galaxy s24 is in flight mode and locked . It doesn’t seem to recognise my password , and each time I try it locks for longer now on 24hrs any ideas on how to unlock it please