Upgrade

Roberts3003
Visitor

Hi after texting UP to 150 it tells me i can upgrade now. I then go to the ee upgrade website and it tells me i cant. I cant call because my anxiety is at an all time high during phone calls, it is really difficult to communicate. Is there anyone i can message to sort this, like a chat thing? Thank you. 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Roberts3003 ,

Welcome to the community,

If you are on a monthly contract, then you will find the live chat via the EE App by scrolling down and clicking on help, just make sure that you have the latest app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Roberts3003 ,

Welcome to the community,

If you are on a monthly contract, then you will find the live chat via the EE App by scrolling down and clicking on help, just make sure that you have the latest app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.