Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Not so rapid phone repair - google pixel 7 pro

I have just been in store to take a phone for repair, and was told that they don’t do loan phones even through boards in advertise it, also was told that it would take 14 days for repair how is this a rapid repair?

Phone says its connected to wifi, but will not download phone updates

HiI have a sony xperia, the problem i have is, is as followsThe phone says it is connected to wifi, however, my mobile data usage is high, and when i need to do a phone software update,it says can only download via wifi, but it says im connected, wif...

WiFi

WiFi on my mobile works if I am at home but otherwise says not connected. Not had this problem before. How do I fix this please? Mobile phone signal states good thank you for your help regards Leigh

How can I save permanently save voicemails

Hello there,Can anyone recommend a way or an app that can record a precious voicemail so I can keep it?My phone is a Samsung S20+ 5G.Many thanks

Phone has mysterious Virgin SIM toolkit app - Where Did it Come From?

My phone is a brand-new Redmi Note 11 Pro Plus 5G which I've had for about a month. Its twin SIM slots have only ever had the main EE sim and a Giffgaff SIM inserted.For some strange reason it has recently sprouted an app labelled 'Virgin' which turn...

Resolved! Faulty Phone

My battery has lately been terrible and also the phone will freeze every time. Right now I am typing this message on my iPad. My pixel 8 pro has refused to power ON. I have tried to hard reset three times this week. My contract still runs to December...

Resolved! Google phone, locked out

Really need help. My google pixel 7 has keeps asking for my password butit looks different to ever before. If face recgnition doesnt work it usally comes up as like a phoe dial block with number to enter my pin. this however is coming up with a full ...

Resolved! Mobile problems

How do you get in touch with a human at EE - I typed Fault Advisor but the mobile did not recognise the words. Thank you Leigh

Mobile data

Hi I’m on contract with unlimited call,text and internet but all of a sudden my internet has stopped working please help

Resolved! Upgrade and free gifts

Just upgraded to the Galaxy S25+ and am eligible for the two free gifts, watch and buds pro. Does anyone have website to be able to claim these gifts. I have tried in the EE app which I found previously but cannot seem to find it now. Many thanks.