Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Samsung ultra watch 7 not joining ee network

Hi I've bought a watch from samsung. I have a plan with EE that states it has watch data included but when trying to join it to plan it won't let me comes up with -1 error code. Ee said that means phone not compatible but it's a smsung s25 ultra T...

Resolved! Add on netfix has stopped working

All of a sudden my Netflix has stopped working... when I try to watch is says there is no account with my email or phone number. It is showing as active on my ee account though.. Any help appreciated.

Resolved! Device Unlocking Code not working

Hello,I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get th...

Debit card

Why isnt the Samsung 25 not allowing me to add debit card to my wallet. I have tried everything...

Resolved! Open a line for adults

OneUI 7 a bust on EE?

As the title says.I was eagerly anticipating OneUI 7 and installed it as soon as it came.But now the phone has lost EE ervice and I am effectively walking around with a brick.No calls or mobile internet but text messages come after a long delaaay.Pho...

Samsung a56

hi as anyone purchased the Samsung galaxy a56 I was looking at upgrading to it ?

Resolved! Unusable phone and PS5 con

I wonder if anybody else has had similar. I switched to EE after 16 years with O2. Went for a sale pitch honour magic fold phone(do not get) after3 months started having problems tried to report it but no reply, I then started getting lines across th...

Resolved! My A20e is locked to EE

My A20e is locked to so and I can't use my 02 contract sim need to get it unlocked to all networks how do I do it and what's the cost

Resolved! Can't track my order and no update!

Hi there!So I ordered a new contract phone and got the confirmation email with the XKO number and order details etc. It said if they need anything else I'd get SMS with the XKO number otherwise I'd get a text from them when my order is on its way. I'...