New order confirmation not recieved

[breddykyle65]

I placed an order this evening for a new s25 ultra and money has been taken out my account but haven't received confirmation email or text for my order

[Debbie_G · Accepted solution]

Hi @breddykyle65.

Thanks for coming to the community.

Please check your Junk/Spam folder for any emails from EE, as they can sometimes end up there.

If you still haven’t received any confirmation, I’d recommend reaching out to our Customer Service team, where our team can check your order and help further.

Debbie