Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62983 Views
  • 91 replies
  • 28 Helpful

Phone wiped without my consent

I needed to change my phone's screen protector and since it was a Flip (less than a year old), so with a crease on the screen, I decided to have it done by a pro rather than doing it myself. Samsung sent me to a EE store as they deal with some of the...

Vale29 by Visitor
  • 536 Views
  • 1 replies
  • 1 Helpful

Link to unlock device doesn't work

Trying to unlock my device using the link given by EE. I put in my IMEI number and get given the unlock code but the link for the next steps just goes back to the beginning of the process every time. Is there any way around this rather than phoning?!...

Melzrc by Investigator
  • 2053 Views
  • 11 replies
  • 3 Helpful

Resolved! Possible hot pixel?

Hi, so last night I noticed when I took a photo of my daughter it had this pinky red light on it, didn't think anything of it but it's very noticeable in dark photos and mainly on the 2x zoom but can be seen on the 1x and once or twice on the 3x zoom...

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PaintOfCoat by Established Contributor
  • 486 Views
  • 3 replies
  • 3 Helpful

Resolved! Do EE lock Samsung S23 mobile to EE network only?

Hi,I got a Samsung S23 from EE on pay monthly contract in July 2024 and will be moving soon, however where I am moving to doesn't have a great signal for calling and I need to go outside to get a clear line, so the other person on the phone can hear ...

GazCBG by Investigator
  • 487 Views
  • 3 replies
  • 1 Helpful

Problem unlocking an old EE phone

I am trying to unlock my old EE phone for my partner to use.  It is a Samsung Galaxy A20e.  I am trying to follow the online instructions but it keeps sending me in circles.  I enter the IMEI number and it confirms the phone model and that it is lock...

Upgrade phone

Hi have upgrade this week and can not get my paperwork up on ee app

Reba27 by Investigator
  • 331 Views
  • 3 replies
  • 0 Helpful