17-10-2025 09:02 AM
Ordered a s25 well over 24 hours ago, only email I've had is successful order? Had this been accepted if so why has it not been dispatched
Solved! See the answer below or view the solution in context.
17-10-2025 11:20 AM
Hi @Gemmma1
Welcome to the community.
Thanks for ordering your new phone with EE, I am sure you are eager to receive it.
In the email you received you should have a order reference number usually starting with XKO, you will be able to Track your Order on the website.
Thank you
Ritu
17-10-2025 11:20 AM
Hi @Gemmma1
Welcome to the community.
Thanks for ordering your new phone with EE, I am sure you are eager to receive it.
In the email you received you should have a order reference number usually starting with XKO, you will be able to Track your Order on the website.
Thank you
Ritu