Update prompted unlock with password - help please

julie6518 · ‎08-10-2025

Hi

My phone did an update and I was prompted to unlock the screen with my passcode rather than my finger print and I can't remember my 6 digit passcode.

How do I get into my phone. I'm locked out currently as too many attempts!

bristolian · ‎09-10-2025

@julie6518 wrote:
I can't get passed the screen lock screen because I can't remember my screen lock pin?

Unless you have Samsung "Find my mobile" setup to remotely unlock, you will have to factory reset your phone.

View solution in original post

XRaySpeX · ‎09-10-2025

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

julie6518 · ‎09-10-2025

Where do I enter the PUK code if I can't get passed the screen lock screen because I can't remember my screen lock pin?

bristolian · ‎09-10-2025

@julie6518 wrote:
I can't get passed the screen lock screen because I can't remember my screen lock pin?

Unless you have Samsung "Find my mobile" setup to remotely unlock, you will have to factory reset your phone.