Poor data connection and performance Galaxy S24

[Spikerman]

I have a Galaxy S24 and since I moved to EE in May the data connection has been appalling or non existent. It has worked brilliantly in Europe. On a recent trip to Europe I was getting a consistent connection and download speeds of up to 900mb! 

I also find that if I set the phone to "5g preferred" it doesn't easily switch to 4g when 5g not available. And vice versa. 

The fact that it works so well in Europe points to a compatibility issue between the EE UK network and the S24. 

Any help would be appreciated.

Thanks

[Spikerman]

Hi BP21,

Did you ever resolve this?

I have the exact same issue with my S24. I moved to EE in May and the data connection has been appalling or non existent. It has worked brilliantly in Europe. On a recent trip to Europe I was getting a consistent connection and download speeds of up to 900mb!

In the UK, I also find that if I set the phone to "5g preferred" it doesn't easily switch to 4g when 5g not available and vice versa.

The fact that it works so well in Europe points to a compatibility issue between the EE UK network and the S24.

Thanks

[mod edit: added title]

[Schockwave]

@Spikerman , have you tried rebooting your device to see if that makes a difference?

Why not have it set to Automatic? Then it will change to 4G when 5G is not available?

[Spikerman]

Thanks for this. I have rebooted endlessly! 

There doesn't appear to be an automatic option for 4g/5g

Cheers 

[Northerner]

Hi @Spikerman 

Depending on the country European networks tend to be better becase of investment and coverage is better than the UK. 

Your device will have 4G or 5G preferred options only. 

You can check your local network here: https://ee.co.uk/help/service-status

What network firmware is installed on your device.

Thanks 

[Spikerman]

Hi Northerner,

Baseband is: S921BXXU9CYI5  

Seems to relate to South Africa when I put it into Google🤷🏻‍♂️

Thanks

[Michael_D]

Hi @Spikerman 

Have you found you've lost connection in different areas or has it been one specific location?

Did you get a chance to check the status of the network using the checker that @Northerner mentioned above?

With it going on for a few months, have you spoken with our technical guides to look into this further?

Michael

[bristolian]

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@Northerner wrote:

Depending on the country European networks tend to be better becase of investment and coverage is better than the UK.

---

More like the UK has a very unique planning regime.

[Spikerman]

Hi Michael, thanks for your reply.  This morning, I spoke to a really helpful person on tech support (having spoken to a different person some weeks ago)  and she refreshed the SIM and this seems to have solved the problem, fingers crossed!  This has also changed the mob number associated with the SIM, to the number I ported over in May. 

Cheers 

[Katie_B]

Thanks so much for coming back and letting us know @Spikerman. 

Katie