Samsung galaxy a34 5g black screen

[Raybass64]

This phone is less than 2 years old, it's my daughter's, I'm still paying for it on a 2 year contract. The screen went black, it still vibrates and has sound but the screen is unresponsive. I've tried the down volume and on switch combination but it vibrates but screen still black. 

[bristolian · Accepted solution]

Try the advice on https://www.samsung.com/us/support/troubleshoot/TSG10002028/ in the first instance.

Samsung's community forum repeats much of the same advice. If these steps fail, then you should seek either a Samsung or EE retail store with repair facilities - https://ee.co.uk/local-repairs