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Apple activation lock

Stephenxiii
Explorer

So we’ve given our daughter my wife’s old iPhone 14, got a sim and set up a new Apple ID for her & set up on family thing so we can track her.

everything was fine for a few days then it kept asking for the password and then saying it was account locked

started the activation lock request but require proof of purchase, but this was over 2 years ago and don’t have these documents, check on we website and it’s only our new contracts that shows up.

is there a way to get the old phone contract through ee

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sorry it’s not the phone that’s locked but the apple account

stopping her from updating apps etc