29-04-2026 07:51 PM
So we’ve given our daughter my wife’s old iPhone 14, got a sim and set up a new Apple ID for her & set up on family thing so we can track her.
everything was fine for a few days then it kept asking for the password and then saying it was account locked
started the activation lock request but require proof of purchase, but this was over 2 years ago and don’t have these documents, check on we website and it’s only our new contracts that shows up.
is there a way to get the old phone contract through ee
29-04-2026 07:58 PM
You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.
29-04-2026 08:03 PM
Sorry it’s not the phone that’s locked but the apple account
stopping her from updating apps etc