Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62597 Views
  • 91 replies
  • 28 Helpful

Data charge

Hi, I have a data charge on my account.   I wish to cancel it, please.   It was only used when on holiday in France, last year  I think.  I do not need it, please cancel and confirm, thank you.   Roger Southall

Resolved! Text messages not sending

I can receive text messages but ones I send dont get received by anyone. I have changed my message Centre number to  but no change. I have a monthly co tract with unlimited texts.   [mod edit: please do not post personal information such as phone num...

Is my phone faulty?

Hi All,I have an Oppo A54 5G and we recently had 500MB fibre broadband installed.The router is achieving 500mb no problem and all my other devices (VR Headset, IPAD & my old Sony Ericsson phone) are all getting 500MB speed but my Opoo isn't, it only ...

Resolved! Samsung A53 5G Constatly Freezes and Resets

Had this phone going on 6 months now and it has started to freeze and crash out of nowhere.I've been looking at what apps are running but today it has got to the point that it is literally crashing when I'm not even using it. It's 1118 and I have see...

Muher_1 by Visitor
  • 3021 Views
  • 7 replies
  • 2 Helpful

Phone wont charge passed 25%

My husbands had his phone about 2/3 months now and over the weekend we have noticed it won't charge passed 25% and drops very quickly. Will it still be under warranty?  

Karla10 by Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Resolved! Watch5

Is watch5 compatible with A12 (2021) and does this have hard fall detection mode? 

Big-dog1 by Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Phone unlocked not accepting sim

Hello, not sure if posting in right area. My contract recently came to an end, I changed phone and my mom is having had my old phone, (Sony Xperia 10) She is on Vodafone network. I've already checked to make sure the phone is unlocked and it says it ...