Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62597 Views
  • 91 replies
  • 28 Helpful

Already upgraded my phone

Have you had to upgrade my phone as Google pixel 3, which you have on this account, has overheated, and wasn't safe to use, so I had to dispose of, as recommended by local phone shopI have upgraded to Samsung s20, which I have bought and are using. P...

S23 Earbuds Claim

I've recently upgraded and received my S23 with the benefit of having Samsung Earbuds for free. I was told I had to claim on the Samsung website, but the claim form is closed? Can someone advise how I get thr earbuds please Thanks!

LPugh by Explorer
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  • 13 replies
  • 6 Helpful

Resolved! Suddenly having issues connecting to hotspot

According to EE's coverage map, there are no issues. I have a Galaxy S10 which I have been using as a hotspot with only minor issues (sometimes it takes it upon itself to switch the hotspot off), but now I can't connect to it at all. I have 3 devices...

AtheneNoctua by Established Contributor
  • 1912 Views
  • 3 replies
  • 0 Helpful

Voicemail not working

Hi have a Samsung S9 and for some reason my VM stop working few weeks ago.Trier all that bit on VM ON to 150 but it does come back with we are experiencing technical problems. Try VM off and that get accepted... really weird bit my VM still don't wor...

Raph1506 by Visitor
  • 788 Views
  • 2 replies
  • 0 Helpful

Resolved! Help needed

I wonder if anyone can advise . I have had my phone a week tomorrow from my local EE shop. The phone the s23 is great but is not as good at staying connected to WiFi as my older one the a51. All the other phones laptops and tablets in the house have ...

1609steph by Investigator
  • 659 Views
  • 10 replies
  • 2 Helpful