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Community Activity
Phone number
is there anyway I can speak to a person, rather than robot. I have had no mobile phone connection since Thursday, with notice on website saying work in my area. Says to use WiFi but that’s useless when I’m out. I’m missing lots of calls and when I...
Resolved! EE tv without the broadband package
Hi,Is it possible to subscribe to EE tv without the broadband packages? We don't have a landline and will never have a decent one due to our rural location but use EE wireless internet which already streams netflix, amazon etc without any issues.I'm ...
Resolved! Pre-Purchase Question: Insurance Phones
Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...
WiFi enhancer disappeared
Hi just had my old Smart hub plus swapped out for a smart hub pro. Paired the new hub pro with the app. All went smoothly apart from WiFi enhancer has now disappeared. Rang customer service who are no help. Also re installed the EE app and rebooted h...
Cannot access Bill & Payment information
I login to the web site but cannot access Bill & Payment information and also Plan & Subscription
Migrating from BT to EE
Good morning, I am Mike,While speaking with EE mobile on Monday about contract pricing,I was convinced that I should move my broadband package, whichstarted while on the phone, after all the form filling etc., I was toldthat I didn't have to do anyth...
Resolved! Unable to view bill in online account
Hi I am unable to view my bills online. When I log into the account and click 'Manage' and 'Bills and Payments' it doesn't do anything. I need to view and print the bill for VAT purposes. I have tried various browsers, on mobile and PC. So far nothin...
First boot up of the EE Smart Hub Plus
Hello all, I made a post a week or so ago about migrating from the BT SH2 to the EE SH+, this new hub arrived today - it was told over the phone at the time of ordering last week that it would be a simple plug and play, minimal setup. I wanted to swi...
Moved from Sky to EETV, picture quality is bad e.g. channel 5 on demand
set up EE 500 broadband, and EETV. The picture quality is nothing like I had on Sky. The HD on demand channels are pretty bad. E.g Channel 5.EETV just doesn’t seem to have as clear a picture as I had on Sky - yes I was paying £9 a month for HD. But t...
