Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

No Internet on mobile hot-spot.

Recently my Samsung galaxy s22 ultra has stopped allowing PCs to connect to WiFi hot-spot. It used to work in the past and unable to explain why it suddenly stopped working. I use this for work and personal laptops, I have had an update since this is...

Phone repair issue

Hoping someone here can help as my local store and the repair centre can't.I took my Flip4 phone into store last week as it wouldn't fully open. It was inspected and marked as no marks or dents. The repair centre have stated that when they received i...

Connecting to BTWifi-X with EE sim

So I had a Pixel 7 Pro, and I connected to BTWifi-X using SIM as Authentication (EAP method), and it worked perfectly, automatically and seamlessly connecting to any BTWifi-X that I was near.I have had to move back now to a Pixel 6 Pro, and using the...

Samsung Galaxy Z Flip 4

Over the last day or so the black edging round my phone has started to raise slightly then today I noticed it more then as I was using my phone when I got home from work just above where the crease is it's started to go black on the actual screen, I ...

Resolved! Changing phone

I've got a new phone 2 months a go and I don't like it's a Google pixel 7 if I pay £200 can I change my phone to Samsung s23 ultra at the ee shop in south shields

Resolved! Faulty galaxy s22

Hi , has anyone had issues with a moisture detected alert even though your phone has been nowhere near water and wont charge as a result

Hotspot

When I set up my mobile as a hotspot I cannot get access to VPNs. I have tried putting my sim into a different phone. It still does not work. I am wondering if the sim is faulty. I am new to EE and I not having a very good experience so far. Can anyo...

Manage my device

Iam looking for manage my device hoe to turn off

Voicemail Notifications not appearing

Good morning, I have a Google Pixel and I have an annoying issue where if people leave me a voicemail it doesn't show up on my phone as a notification, if I restart my phone then it appears as it should, has anyone else had this issue and managed to ...

NCK for Huawei p30

Got an upgrade myself which meant i had a spare phone sitting around at home. Decided to give it to a family member who is with vodafone. After changing the sim to their own and resetting the phone it doesn't want to work with her sim until I enter a...