Omg the exact same thinks happened to me same software failure clearly they need to sort there phones regardless and that needs looking at and maybe all them phones should be recalled if its a regular fault did u manage to get it sorted because the bloke in store didn't take pictures of mine and mine didn't have cracks and the recept and ee bloke said the phone had no cracks brfore sending so I'm refusing to pick my phone up faulty and now cracked I have put it on social media and its happeing alot
