Community Activity

Scam Email?

Is this a scam email - or is my (old) @btinternet.com being disconnected?From: E E Servi□e <jsebas@zoominternet.net>Sent: 30 May 2025 12:47To: btukbroadband@bt.com; noreply@service.comSubject: New Terms and Policy ChangesB͎T+EE Telecommunication Hell...

Mac_101 by Visitor
  • 15 Views
  • 2 replies
  • 1 Helpful

Flex pay approval.

Hi there.Why is flex pay approval taking so long?I've been an EE customer for 9 years, never had any issues with payments, always had top end contracts and phones and I'm now also an EE broadband & TV customer.My current phone contract with you has e...

Beefmam by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

How do I activate a subscription pack?

Hi I bought a subscription pack for £10 and received this text from 150Hi from EE. Thanks for buying a £10 Subscription Pack - you'll get 500 minutes, unlimited texts, and 8GB of data....I have no idea how to use it though.  If I try to call someone ...

tvedtem by Investigator
  • 22 Views
  • 6 replies
  • 0 Helpful

Call ended

Is anyone else having problems with calls on their phone? Mine’s not been working for make calls or receive calls - the live chat doesn’t work either so EE aske me to call 150 and I can’t call customer service. 

bdiacov by Visitor
  • 9 Views
  • 1 replies
  • 0 Helpful

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Explorer
  • 921 Views
  • 29 replies
  • 10 Helpful

landline

We still cannot get our landline working. We ordered ee in February but still no dial tone. We have a new digital Panasonic phone too.

cazo1 by Visitor
  • 12 Views
  • 1 replies
  • 0 Helpful

Using mobile in Thailand

I am allowed to use my allowance whilst roaming in Thailand (zone 1) as I have a Full Works SIMO.If someone in Thailand wants to call me do they call my mobile as a "local" mobile or do they need to make an international call?

Pension

I worked for one2one/T-Mobile/EE from 2001 to 2014 and have posted in here about trying to find my pension pot if any….and never get anything other than “ messaged your inbox” but there’s never anything there. Please can someone help me?

Unable to set up wifi enhancer

HelloI've recently joined EE broadband and I've opted in for the wifi enhancer for game and work mode. I've got wifi 7. When I log into the app it gives me the option to set up the wifi enhancer, but when it gets to where i run the ping optimiser, it...

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ofish42 by Investigator
  • 492 Views
  • 10 replies
  • 4 Helpful

Dubai roaming

Hi, I am pay monthly customer currently in Dubai. I have bought the £25 add on to use my UK plan. Does this include making calls from Dubai  back to the UK? Have tried to call EE with no avail, & their new visual chat via text link never seems to loa...

Twitham by Explorer
  • 20 Views
  • 3 replies
  • 0 Helpful