The EE Community

Can I use a second EE Smart Hub Pro as the extender.

HARL payment

On my bank statement this month is a scheduled payment of £35.17 with reference that starts HARL then digits.This isn't my broadband account number or mobile and it is set up to start this month? Any ideas

EE Sim Internet is not working in my device

Certainly! Here's a polished and respectfuVery Disappointed with EE SIM – No Mobile Data on Compatible Device@I recently switched from Vodafone to EE after hearing great things from friends about EE’s network quality. I received my EE SIM on 26th May...

Promotion

 Hello, I recently purchased a Samsung Galaxy S25 Ultra and am trying to add the Galaxy Watch7 to my account to claim the promotional offer. However, I’m encountering an ‘internal server error’ during the process. Could you assist me in adding the wa...

Smart Hub constantly dropping connection

For the last week and half our mobile broadband hub has been constantly dropping connection. It’ll hold for maybe 10 minutes and then drop out, causing whatever we’re doing to also drop whether that’s gaming, streaming, web calls etc. every time we r...

Now tv subscription

I want to cancel my Now accounts

Separate My EE Access for Additional Line

I have an additional line on my EE account, which is my partner’s SIM card. At the moment, she can only access her account details (e.g. usage, allowances, etc.) by logging in through my “My EE” account using my username and password.i would like to ...

Wrong address when viewing broadband service status or booking broadband upgrade

I have a really peculiar issue where my billing address and postal address for my EE account are showing my current address. But whenever I attempt to view the broadband service status in my area, or whenever I try to book an upgrade, it shows a comp...

Repeated packet loss, high latency, loss of Internet connectivity

I've has a fixed mobile broadband connection for a couple of years. It's performance gets worse over time.page after page of crap like this -Internet connection WAN1 (BT) on port 3 is restored.  Today at 10:05Internet connection WAN1 (BT) on port 3 i...