EE WI-FI

[Briandavey]

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My Toshiba satellite laptop doesn't connect to my home broadband but all other devices are working.  Why?

[Northerner]

Hi @Briandavey 

Does your EE WiFi show up on your laptop under available networks?

Thanks 

[Briandavey]

Only EE WiFi and not my home broadband but lots of other networks shown. Tried connecting to EE but after a while get the login screen but won't login 

[JimM11]

@Briandavey What EE router do you have?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Briandavey]

No it doesn't, only shows EE WiFi . Lots of other networks but not my home broadband. Tried reinstalling network adaptor (realtek) but no different 

[Briandavey]

It's a smart hub plus 

[JimM11]

@Briandavey How old is your laptop and what OS are you running on it. Just seems to have a problem finding that Wi-Fi6 router, If it's got an Ethernet port, plug it in and see if it can connect over it!

[Briandavey]

It's 12 years old running windows. Sorry if I don't make much sense but I'm well past my sell by date and not very technical 

[JimM11]

@Briandavey No you are doing well, just trying to pin down what is going to be the best way to get the old dog working with the new puppy, it's an old meets new, and the old is just not knowing what to do, the laptop with it's age, does it have a cable connection port for lan, and do you have a spare cable to plug laptop/router together?

[Briandavey]

Not at the moment but will try and get one tomorrow and see if that works. Thank you for your time and patience