The EE Community

2 factor and passkey options missing from my account

I see that EE now offers both 2 factor authentication and passkeys, however I cannot see this being actually offered on my account. Does anyone know if this is progressively being rolled out, or is there a hidden mention outside of the profile/securi...

Add to basket is broken

The website is built using nextjs and the promise is broken here -717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloErrorat new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)at 717.4bf20aa58dd9cdbf-4bf20aa58dd9c...

can't view monthly packs

Hi, i simply can't view any packs. when i view packs webpage  either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help

Broadband Intermittent Fault At 7:30 pm Yesterday-Text messages to 66033 failed

Here was my experience yesterday :At 7:30 pm yesterday my relatively new broadband service with EE  went faulty . The router went from intermittently flashing orange , then back to Green, then flashing orange , etc .  The digital landline was also ob...

Re: unable to connect

Unable to connect Battey security camera throw my WIFI keep getting not found use to be able to connect when on sky XTU Wireless Video Doorbell Camera with Chime, 10 unable to find the router.  Michael 

Playstation Portal Mobile Data

Hey. My Playstation Portal cannot connect to my PS5 on EE mobile data. Using Android phone. I can connect on WiFi at home, WiFi away from home and mobile data with Three and O2 - only EE mobile data not working.I also cannot get the PS Remote Play ap...

digital home phone

just switched from a landline to the digital service and got two phones what i wish to know how do i get the plus sign when imputing a number

Hotspot not working with ps portal

My WiFi and friends hotspots (02 and giffgaff) work fine with the portal and we all have iPhones. On another forum somebody suggested downloading an ee APN IPV4 from GitHub which I did. It now lets me connect my hotspot but I now get an error when tr...

Help - in USA - have bought data bundle through EE but cannot make calls or send

Home move issue

I’ve recently moved and despite telling EE before I moved they can’t complete the switch to my new address. I’m being told different reasons for this ranging from it’s an issue with the new owners of my old house claiming that line to can’t process t...