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802.11n PC can't see Wi-Fi Network
We have inherited an old PC with built-in WiFi but it's only 802.11n and can't see the SH+'s network / SSID.I've read that the SH+ should have an option to revert from WiFi 6 to WiFi 5, but this option is not visible. Apparently it was removed in the...
Broadband 'Repeater' Discs
I recently changed my BT router for an EE router. With my BT router, I had a 'repeater' disc linked to the router in order to extend my WiFi home coverage. My current BT disc does not appear to link with my EE router, is there a solution to this?. My...
Resolved! Message from EE saying your number transferred but unable to dial out
Moved from O2 to EE text message saying your number transferred at 10.56am now after midnight and tried restarting the phone several times but unable to dial out also on checking in the mobile settings under primary number it still shows O2 Also gett...
EU Roaming: Making Calls or Sending Texts - Only Within Country or Within EU?
Taking EU Roaming as the typical example does the £2.59 daily charge or the 7 or 12 day EU passes only cover calls & texts made to nos within the country you are in (on top of UK nos) or do they cover any calls & texts to any nos in the EU? I'm sure ...
Nothing Phone 3 free gift
Hi I hope you are all doing well! I pre-ordered the Nothing Phone 3 sim free phone with EE earlier in the month and it has arrived and all is great! However when I purchased the phone it said that I was also entitled to Nothing wireless buds. I've wa...
Resolved! £5 free credit offer
I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...
Complaints Are Totally Ignored
I’ve been having problems with my Broadband since January. I was moved on to full fibre with EE having previously been with BT. I have rung customer services on numerous occasions and finally received an engineers visit on 1st July. His report highli...
Récent app update
Since the recent app update I’m unable to manage broadband controls, like setting schedules, pages just hang. Any one else with the same issue or know how to resolve?
Pay as you go
Hello, even though I top up, my ee plan is not updated. Can I know why?
Resolved! Cannot cancel 250ROW add on!
I want to cancel 250ROW add on. I go into app MOBILE > ADD ONS (then shows active add ons) > SELECT “250 UK to ROW mins & SMS” I then get the attached page with NO REMOVE BUTTON. I have even checked the prior page listing all active add ons for a s...
Latest from our Blog
Back to school tech deals
The move from summer into autumn means a fresh start for many. Whether it’s heading back to school, going to college, or returning to work after the holidays, you want to be ready. At EE, we have ever...
The P.H.O.N.E Chat
Giving your child a phone is a big deal. Not just for them, but for you too. You need to guide them through chats, safety on social media and everything online. That’s why we’ve created our P.H.O.N.E ...
Save on your EE mobile bill with Airtime
Get money off your EE mobile bill just by doing your weekly shop! How do I get it? Simply download the EE appTap on RewardsTap the Airtime option and follow on screen promptsLink your debit or credit ...
Women's Euros watch parties
As proud sponsors of the Home Nations football teams, EE isn’t just cheering from the sidelines. We’re stepping up to help young girls handle the pressures they face online. Recent research shows how ...
