Community Activity
App and site not working
Anyone else having an issue with the site saying unable to get details and the app just saying sorry there seems to be a problem been like it for a month now. No one at EE seems to care to fix it and customer service is as helpful as wicket keeper wi...
EE Roaming
Hello. All my family‘s SIMs are unlimited and have the ‘Roam in EU’ add-on, they’re all either the Essentials Plus or Full Works plans. I have set the spend cap to £0 because I don’t want to incur any additional charges for anything. But I keep readi...
No Phone Access- Power Outage
Has any one like us had a power outage which affected their mobile and digital phone line and needed to make a 999 call ? How did you do this please?
Resolved! Haven't received £5 free credit
I have a pay as you go EE SIM and on 17 July I got a text from 150 saying that if I topped up by £5 within 7 days then I would get £5 free credit. I did this using the app on 23 July, but 2 days later I still haven't received the free credit. Does ...
Samsung update s23 ultra
Since a big update 2 months ago, my phone will not let my social media apps like FB, insta and LinkedIn refresh unless I am connected to wifi. I have checked the data setting, and can’t see anything obvious. Apart from a full reset, which I am reluct...
Resolved! Dogs in EE Shops
Hi, please could you let me know if EE shops are dog friendly.
Internet Radio Can't Connect to BBC - Other Stations Work Fine
Swapped my BT landline mobile on a Smart Hub for an EE 4G mobile broadband using an EE dongle. Everything working fine including my internet radio. However, the latter will not connect to any BBC stations. All other stations seem OK. Googling for sol...
Keeps saying error when trying to top up or buy subscription pack
Every time I try to top up my daughter's phone it will not let me process a payment I have tried on the app and on the browser and still the same
Resolved! Haven't received new phone
Place an order over a week ago for Samsung Galaxy S25, but haven't received the order. Tracking reference mentions it is dispatched, but that has been a week now unfortunately.
I sent my mobile router back and EE are charging me £160
Hi everyone,I’m hoping someone at EE or in the community can help me resolve this frustrating issue.I was recently charged £160 by EE for a router that I already returned. I had requested a return bag, and as soon as it arrived, I sent the router bac...