The EE Community

Can someone tell me why my sim only bill has gone up to £34 a month

Ordered 2 pay monthly handsets, help.

Hi, I placed two upgrade orders today — one by phone, which I already have tracking for, and one online. The online order shows as ‘dispatched’ on the EE tracker but I haven’t received any tracking details by email or text. I understand that sometime...

TV Pro Box

I am having some serious issues with my pro box. Over the last few days it keeps crashing/freezing and then the tv channels don't work. Apps have no problems.I am mid contract and wonder if anyone has had any luck of swapping the Pro box with an Appl...

Devices reporting WiFi / connection unavailable

Evening everyone,I have been suffering from an odd issue the last 8 weeks or so and it's getting to the point where it's unbearable. I have EE 1.6Gbit service and the Smart Hub Plus. It has been solid for 2 years with no issues but recently started p...

Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Purchased the DU8000 Samsung TV via add to planWas supposed to have a 24 month TNT Sports included I’ve been through my account and can only find options to buy TNT sports rather than activating it

Total lack of Customer Service

How do I get anyone in EE to take customer service seriously. I desperately want someone to speak to me and sort out the fiasco with trying to fix my broadband transfer from Plusnet to EE but it seems nobody is capable of sorting it out,  or respondi...

I need extra time to pay

Samsung unlock failed

I have used the EE online unlock code generator and It returned a invalid code. I have used 3 attempts on my Samsung S5 miniAnd worried that I may lock it permanently. The IMEI and unlock code has been checked 3 times. Any help would be appreciated  ...

Customer Services Password

Today I called the EE customer hotline about network lost problem in my home areas. Because EE lost network, I could only manage to reach out to EE with a phone subscribed to another mobile service provider. The EE agent kept asking me for a customer...

track a delivery

I placed an order for pixel 9 pro xl on the 4th recd confirmation and heard nothing since then. tried a few no to contact someone about the order and have found no options to spk to someone