Community Activity
iPhone 16 plus back order
I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.
Can't use data or phone abroad even though I paid for Global Roaming
I'm in Denmark, and on arrival I got a text telling me that with my Global Roaming package, I could use my data and phone like usual.When I tried to, the phone told me Roaming was switched off and took me to Settings. Problem was, when I got to Setti...
EE ESim Fraud - Porting
I received a text on friday (25th july) at around 4pm that read:Hi from EE - PLEASE BE ALERT TO FRAUD. As requested, we've ordered a replacement eSIM for you which will stop your current SIM from working. If you weren't expecting this, call us straig...
Apple Watch order
Thinking of adding an Ultra Watch 2 paired plan to my account but I’m a bit confused about whether when it comes to numbers and PAC codes on the app when looking to check out.Any help appreciated
order number starting with xko not recognised
hi, i purchased a new phone online 2 days ago, got email with reference number xko and no other follow up emails, paid deposit etc and still no phone dispatched to me,or any correspondence, very poor service from EE and very bad communication, starti...
Introducing Watchlists on EE TV – Available Now on Apple TV 4K!
We’re excited to bring you Watchlists, a brand-new feature now live in the My TV section of the EE TV app on Apple TV 4K. What are Watchlists? Watchlists offer a simple and smart way to save, organise, and return to your favourite shows and movies ...
Network Boost Suggestion
Hi there! Just a quick suggestion — I think it would be really helpful if the My EE app had a section showing whether Network Boost is active and what it’s doing. At the moment, there’s no way to tell if it’s working or not, and a bit more visibility...
Need urgent refund but phone lines down
Agreed with EE that my direct debit was cancelled and I’d pay on the phone on 28th payday. Also was promised an immediate refund for international roaming which was tried unsuccessfully by customer service to resolve my 4G internet not working.Just w...
Trying to return an unwanted SIM
I want to return a SIM that I am not going to use (long story, but very unhappy). I was told to download the Contract Withdrawal Form. To get to the form I need to enter the 1st and 3rd characters of my password. I've never been given or set up a ...
Openreach do not want to be reached.
I got a 'reminder' from Openreach to sign and return a works permission form.This was done three days ago and I don't see a way of contacting Openreach.Text message failed and most of their 'help' pages tell people to contact their internet supplier....