Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Openreach do not want to be reached.

gfb8846
Contributor
Contributor

‎29-05-2025 11:36 AM - edited ‎29-05-2025 11:45 AM

I got a 'reminder' from Openreach to sign and return a works permission form.

This was done three days ago and I don't see a way of contacting Openreach.

Text message failed and most of their 'help' pages tell people to contact their internet supplier.

I have a date fixed for installation (74 days after ordering!) so I assumed that the permission had been received.

Is it safe to ignore 'reminders' from Openreach?

0 Helpful
3 REPLIES 3
chistery
EE Community Star
EE Community Star

‎29-05-2025 11:41 AM

Openreach are not customer facing. You deal with your ISP, they liaise with Openreach.

What's the issue?

gfb8846
Contributor
Contributor

‎29-05-2025 11:48 AM

Works permission seems to have got lost somewhere. Signed and returned on Monday, reminder to sign arrived today.

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to gfb8846

‎29-05-2025 12:01 PM

@gfb8846 Contact EE and deal with it, if not done you job will get cancelled and then who knows where you will be.