Mis sold broadband as a vulnerable pensioner

[Firemansam25]

My father was  mis sold a 24 month internet connection at a whopping cost of £70 a month.

lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.

its so bad and criminal when elderly persons are taken advantage of. They are in they’re 80’s and have been taken advantage of.

why can’t EE reduce the package ? Even if it means extending the contract ?

[Firemansam25]

My father was also mis sold a 24 month internet connection at a whopping cost of £70 a month.

lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.

its so bad and criminal when elderly persons are taken advantage of. They are in they’re 80’s and have been taken advantage of.

why can’t EE reduce the package ? Even if it means extending the contract ?

[Lesley_W]

Hi @Firemansam25 

Welcome to our community.

I'm sorry you weren't able to get a resolution when you called in. When you spoke to the team did you raise a complaint?

Lesley

[XRaySpeX]

How come he ordered a plan as dear as £70 pm? There are BB plans down to £28 pm. How did he go about ordering it?

[Firemansam25]

When I asked to raise a complaint I was told they would note it as feedback.

not taken seriously and not a rigorous process.

very sad when people are mis sold and taken advantage of

i have since raised a complaint and hope that they’re package can be reduced

[Firemansam25]

Because as an older person he does not fully understand and he was pushed towards a plan that he did not need

[XRaySpeX]

Who was it doing the pushing? A shop, a phone call or a door stepper?

[Firemansam25]

BT and EE arrived at the door and said it was no longer BT supplying. Changed router and placed on a new contract

[XRaySpeX]

Yes, I can understand him being overwhelmed by confrontational sales personal. He didn't need move from BT. He should've shut the door on them.

[Firemansam25]

I agree. And there are many people who look to take advantage of others. But by not helping with the situation now after having it explained, EE are upholding and endorsing this horrible occurrence.

there is no reason why they couldn’t reduce they’re package to one more suitable for they’re needs and pockets. Maintaining a healthy relationship and loyalty to customers