Mis sold broadband as a vulnerable pensioner

[Firemansam25]

My father was  mis sold a 24 month internet connection at a whopping cost of £70 a month.

lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.

its so bad and criminal when elderly persons are taken advantage of. They are in they’re 80’s and have been taken advantage of.

why can’t EE reduce the package ? Even if it means extending the contract ?

[Rach_H · Accepted solution]

Hi @Firemansam25,

Welcome to the Community!

We know how important it is for our customers  to understand what is happening with their plan, so I'm sorry to hear about what has happened here. I'd recommend raising our complaint directly with our execuive team using our complaints form and they will take a look into this and reach out to try and get this resolved.

Rach

[Firemansam25]

Appreciate your comment.

i have filled out the online form and can only hope that what you say will occur and my parents will receive the help they need from customer care the executive team in order for them to get their lives back on track and in order for them not to worry so much. It’s awful when their confidence is knocked so much and starts affecting their health with worry

[Rach_H]

I absolutely understand @Firemansam25, but I'm confident the team will be able to get this resolved for them.

Rach

[Firemansam25]

I really hope that’s the case and that it is resolved before they’re health suffers more from worry.

i appreciate your confidence